Shipping Policy
At Spillway, we are committed to delivering your orders quickly, safely, and efficiently. We aim to provide a smooth shipping experience so that you receive your products on time and in good condition.
Order Processing Time
- All orders are usually processed within 1 to 2 business days after payment confirmation
- Orders placed on weekends or public holidays will be processed on the next working day
- During sale periods, festivals, or high-demand seasons, processing times may be slightly longer
Once your order is processed and shipped, you will receive a confirmation message or email with your shipping details.
Estimated Delivery Time
- Standard delivery usually takes 3 to 7 business days depending on your location
- Metro cities may receive orders faster
- Remote locations may take additional delivery time
- Delivery timelines may vary during public holidays, weather conditions, or courier delays
We always try our best to deliver your order as quickly as possible.
Shipping Charges
- Free shipping may be available on selected orders, offers, or promotional campaigns
- Any applicable shipping charges will be displayed at checkout before payment
- Shipping charges may vary depending on the delivery location and order value
Order Tracking
Once your order is shipped, you may receive a tracking number through email, SMS, or WhatsApp. You can use this tracking information to check the status of your delivery.
Incorrect Address Information
Customers are requested to provide accurate shipping details while placing an order. Spillway will not be responsible for delays or failed deliveries caused by incorrect addresses, incomplete information, or wrong contact details.
Failed Delivery Attempts
If the courier partner is unable to deliver the package after multiple attempts due to customer unavailability or incorrect details, the order may be returned to us. In such cases, additional shipping charges may apply for re-delivery.
Damaged or Missing Packages
If you receive a damaged package, missing item, or incorrect product, please contact us within 48 hours of delivery. We recommend taking photos of the package and product for faster support.
Delivery Areas
We currently deliver to most serviceable locations across India. Delivery availability may depend on courier partner coverage in your area.
Delays Beyond Our Control
In certain situations such as natural disasters, weather issues, strikes, transport delays, public holidays, or courier partner issues, delivery timelines may be affected. Spillway is not responsible for delays caused by circumstances beyond our control.
Contact Us
If you have any questions related to shipping, delivery, or order tracking, please contact us at:
